Lessons in Leadership: 4 Tips to Motivate and Engage Employees

July 25, 2019 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

Are your employees excited to come to work? Are they passionate about their jobs? Are they willing to go above and beyond to achieve outstanding results? If not, you may be facing an employee engagement gap, with team members who don’t feel motivated or connected to the organization or their jobs.

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The Most Important Leadership Characteristic

July 17, 2019 | Tanny Joyce and Dale Harris

As consultants, we are constantly asked about our opinion on many topics. Ranging from the best way to measure ROI, to how to motivate employees, to what is the best question to ask in an interview. One question that often comes up is, “what is the most important leadership characteristic needed to be an effective leader?” It’s difficult to narrow it down to one thing, so we often “cheat” and offer a list of 3 to 5 characteristics. Recently, we were put on the spot again with this question, so we asked ourselves, “is there really ONE KEY characteristic of leadership?”

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Customer Service Powered by the DISC

April 4, 2019 | Vance Passaquindici

In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.

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How the DISC Can Help Increase Employee Engagement

March 12, 2019 | Vance Passaquindici

There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.

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Is Your Employee Development Program a Waste of Money? 5 Signs That It Might Be

February 9, 2018 | Tiffany C. Campbell, M.S.

Organizations understand the importance of attracting and retaining highly skilled and talented employees. Companies are recognizing that in order to be a desirable place to work, they need to provide opportunities for growth and development for their employees. Organizations are spending large amounts of money creating and implementing employee development programs. However, the important question becomes: is that money being wasted? Read on to learn more about the most prevalent blunders organizations make when designing programs, and some of our remedies for these common mistakes.  

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Team Coaching Model

December 20, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to download our Team Coaching Model

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Team Coaching Readiness Inventory

December 20, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to access our Team Coaching Inventory

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MOTIVATING OTHERS: 8 TIPS TO ENGAGE YOUR TEAM

December 6, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to download our E-Reader

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DISC Assessment

July 25, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 


 

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3 Tip to Maximize Your Training Investment

June 29, 2016 | Dale Harris, Ph.D. and Tanny Joyce, M.S.

Training is one of the most common forms of development that employees experience at a company.  This is because it requires a minimal investment by the company, while impacting a significant amount of employees at once.  While there are limitations to the degree which training impacts skill development, the fact is that it is here to stay!  So here are some recommendations Apex makes to our clients to increase the effectiveness of training and the overall impact to the bottom line.

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