In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.Read More
There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.Read More
Are you looking for new and exciting ways to develop your employees? Would you like to maximize your training dollars? How about build a culture of feedback and mutual accountability? Sounds too good to be true? Welcome to the concept of Team Coaching. It accomplishes all of this and more. Please enjoy this Case Study on Team Coaching.
Team Coaching is one of the coolest new things to hit the field of OD in a while. It is something that Apex is increasingly being asked to do by our clients and something we are really passionate about creating and implementing with our partners. There are different approaches and some call it Group Coaching (see www.Badergroup.com), but however it is implemented…Team Coaching Works!Read More