Are your employees excited to come to work? Are they passionate about their jobs? Are they willing to go above and beyond to achieve outstanding results? If not, you may be facing an employee engagement gap, with team members who don’t feel motivated or connected to the organization or their jobs.Read More
In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.Read More
There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.Read More
There are many effective ways to engage employees (see our E-Reader- Motivating Others: 8 Tips to Engage Your Team) including:
- Get to Know, Develop, and Empower your People
- Set Clear Expectations
- Notice What Gets Done
- Provide Meaningful Work
- Create Coachable Moments
- Act on Employee Feedback
We all grew up hearing the Aesop tale of the Tortoise and the Hare. Some have misguidedly assessed that the moral of that story was “slow and steady wins the race.” However, if you look a little deeper, the true moral of that story was how over-confidence ultimately leads to peril. From the boardroom to the political pulpit; from the courtroom to the football field, we all have experienced stories of how seemingly “unbeatable” teams suddenly snatch defeat from the jaws of victory. In dismay, we seem to utter, but they were “too big to fail;” “too great to lose.” We often pause, stunned, and ask ourselves “How could this have happened?” The answer to this question at the end of the day is quite simple. We have all seen, time and time again, how the mighty have fallen victims to perhaps the greatest sin of all, the sin of hubris.Read More
Are you looking for new and exciting ways to develop your employees? Would you like to maximize your training dollars? How about build a culture of feedback and mutual accountability? Sounds too good to be true? Welcome to the concept of Team Coaching. It accomplishes all of this and more. Please enjoy this Case Study on Team Coaching.
At Apex we decided to look at how one’s Best Day at work changes over time. Everyone’s needs are slightly different, but we were interested in how age and life-cycle accounted for the differences. So we have decided to share two stories: one from a 24 year old, freshly graduated intern and one from a 46 year old grizzled vet. Please take a look and let us know your thoughts on the topic.
In our work as Management Consultants, we are constantly asked to intervene in conflict situations. Whether we are facilitating a leadership team, coaching an executive, or creating buy-in with stakeholders; we are constantly faced with different perspectives and needs of the individuals involved. These differences often lead to a perception of conflict. But why is that a bad thing?Read More
We have previously outlined a number of ways to Engage Employees in our E-Reader- Motivating Others: 8 Tips to Engage Your Team including: 1) Get to Know your People, 2) Set Clear Expectations, 3) Develop your Employees, 4) Notice What Gets Done, 5) Empower your People, 6) Provide Meaningful Work, 7) Create Coachable Moments, and 8) Act on Employee Feedback.Read More
Many of our clients tell us they are sick of hearing so much about Millennials. The irony is that many of them saying that are millennials! Never the less, how to manage and engage millennials is definitely a Topic of the Day. Every time we build it into a training class or coach someone from a different generation (let’s say older), the head-nodding seems to validate that the topic is still important and not everyone gets the difference between Millennials and other generations. And here’s the reality: they are taking over….so help them thrive, so they can help you too.Read More