Are your employees excited to come to work? Are they passionate about their jobs? Are they willing to go above and beyond to achieve outstanding results? If not, you may be facing an employee engagement gap, with team members who don’t feel motivated or connected to the organization or their jobs.Read More
In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.Read More
There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.Read More
We all grew up hearing the Aesop tale of the Tortoise and the Hare. Some have misguidedly assessed that the moral of that story was “slow and steady wins the race.” However, if you look a little deeper, the true moral of that story was how over-confidence ultimately leads to peril. From the boardroom to the political pulpit; from the courtroom to the football field, we all have experienced stories of how seemingly “unbeatable” teams suddenly snatch defeat from the jaws of victory. In dismay, we seem to utter, but they were “too big to fail;” “too great to lose.” We often pause, stunned, and ask ourselves “How could this have happened?” The answer to this question at the end of the day is quite simple. We have all seen, time and time again, how the mighty have fallen victims to perhaps the greatest sin of all, the sin of hubris.Read More
Are you looking for new and exciting ways to develop your employees? Would you like to maximize your training dollars? How about build a culture of feedback and mutual accountability? Sounds too good to be true? Welcome to the concept of Team Coaching. It accomplishes all of this and more. Please enjoy this Case Study on Team Coaching.
At Apex we decided to look at how one’s Best Day at work changes over time. Everyone’s needs are slightly different, but we were interested in how age and life-cycle accounted for the differences. So we have decided to share two stories: one from a 24 year old, freshly graduated intern and one from a 46 year old grizzled vet. Please take a look and let us know your thoughts on the topic.
Why do you spend so much time reading resumes and so little time investing in your people? Be honest, almost all of you know that is true. When I work with Leaders/Managers, I always ask “raise your hand if you spend more than 50% of your time ‘managing’ and ‘developing’ verses doing your own job. Maybe 1 in 50 raise their hands. When I ask “how much time do you spend,” the answers average out to less than 20% of the time.Read More