Customer Service Powered by the DISC

April 4, 2019 | Vance Passaquindici

In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.

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How the DISC Can Help Increase Employee Engagement

March 12, 2019 | Vance Passaquindici

There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.

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Using DISC Behavioral Styles to Motivate Employees

February 6, 2019 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

There are many effective ways to engage employees (see our E-Reader- Motivating Others: 8 Tips to Engage Your Team) including:

  • Get to Know, Develop, and Empower your People
  • Set Clear Expectations
  • Notice What Gets Done
  • Provide Meaningful Work
  • Create Coachable Moments
  • Act on Employee Feedback
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Team Coaching Model

December 20, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to download our Team Coaching Model

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Team Coaching Readiness Inventory

December 20, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to access our Team Coaching Inventory

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MOTIVATING OTHERS: 8 TIPS TO ENGAGE YOUR TEAM

December 6, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to download our E-Reader

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DISC Assessment

July 25, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 


 

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Stop Running from Conflict: 5 Reasons Conflict is Good

June 7, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

In our work as Management Consultants, we are constantly asked to intervene in conflict situations.  Whether we are facilitating a leadership team, coaching an executive, or creating buy-in with stakeholders; we are constantly faced with different perspectives and needs of the individuals involved.  These differences often lead to a perception of conflict.  But why is that a bad thing?

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Not Every Employee is Created Equal!

May 30, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

We have previously outlined a number of ways to Engage Employees in our E-Reader- Motivating Others: 8 Tips to Engage Your Team including: 1) Get to Know your People, 2) Set Clear Expectations, 3) Develop your Employees, 4) Notice What Gets Done, 5) Empower your People, 6) Provide Meaningful Work, 7) Create Coachable Moments, and  8) Act on Employee Feedback. 

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DISC: Enhancing Communication

March 31, 2016 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

 Click here to download our presentation: DISC: Enhancing Communication

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