Are Your Employees Experiencing Telepressure (The Urge to Check and Respond Immediately to Work Notifications)?

April 3, 2020 | Krista Wischmann

It’s no secret that technology has slowly invaded today’s work world. Technology has completely transformed the way we transfer information and create relationships with people that we work with. In light of everything going on in our world today, technology has become even more involved in the workforce as millions of people transition to working remotely. While technology has several benefits for organizations (we discussed a few in a recent blog post, which you can read about here), the constant access to work through technology also comes with some downfalls. Workplace Telepressure is a concept that has recently emerged and is important to be aware of because of potential negative consequences. Here are 3 things you need to know about Workplace Telepressure: 

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Five Tips to Successfully Work From Home

March 24, 2020 | Krista Wischmann

With everyone’s world being significantly flipped upside down over the past few weeks, many of us will be transitioning to working remotely. This change has come unexpectedly and been implemented immediately. How we decide to approach this change can affect your own well-being as well as your coworkers and family members, so it’s important to start off on the right foot! Below are 5 tips to successfully work from home:

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Three Pros & Cons to Technology at Work

February 25, 2020 | Sol Bukin

Are emails, virtual meetings, telecommuting, and online training helping or hurting your workforce? Do employees prefer these technological alternatives to face-to-face communication?

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Customer Service Powered by the DISC

April 4, 2019 | Vance Passaquindici

In our previous articles on the DISC, we mentioned how this useful assessment could help motivate your employees and help increase employee engagement. In our last article of the DISC series, we will be focusing on how the assessment could bolster your customer service training. The combination of customer service and the DISC not only helps employees become self-aware of their own customer service style, but also gives them the ability to adjust their style to meet the demands of the customer in various situations. This article will help you understand your customer service DISC profile, how to improve your customer service style, and how to improve customer service with other DISC styles.

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How the DISC Can Help Increase Employee Engagement

March 12, 2019 | Vance Passaquindici

There has been a lot of buzz around the term “employee engagement” since Gallup released their 2017 edition of the State of the Global Workplace report. The aggregate data collected from 2014 through 2017 exposed the staggering numbers of worldwide employee engagement at just 15%, with U.S./Canada leading at 31%. One of the main strategies to increase employee engagement in companies is to provide training and development that fosters a culture where continuous development occurs. This sends a message to employees that the organization values them and believes in their potential.

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Using DISC Behavioral Styles to Motivate Employees

February 6, 2019 | Tanny Joyce, M.S. & Dale Harris, Ph.D.

There are many effective ways to engage employees (see our E-Reader- Motivating Others: 8 Tips to Engage Your Team) including:

  • Get to Know, Develop, and Empower your People
  • Set Clear Expectations
  • Notice What Gets Done
  • Provide Meaningful Work
  • Create Coachable Moments
  • Act on Employee Feedback
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Fighting Words! Words and Phrases to Avoid at All Costs

August 19, 2015 | Dale Harris

After 15 years of coaching and working in the field of inter-personal communication, I’ve found there are some words and phrases that need to be cut from our language usage altogether. That is, unless your goal is

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Are Your Nonverbals Harming Your Career?

August 7, 2015 | Dale Harris and Ali Meyer

How much of communication do you think is attributed to your body language, tone of voice, and your actual words? Have you ever heard the saying that “it’s not what you say, it’s how you say it”? In fact, communica

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